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Terms of Service

The terms and conditions governing the use of our website and services.

Effective date: August 24, 2026

Acceptance of Terms

By accessing or using the Focus Crossroads website at focuscrossroads.com, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website. Focus Crossroads is a division of Russell Marketing Research, Inc. ("Russell Marketing Research," "we," "us," or "our"), headquartered in East Rutherford, New Jersey.

Use of the Website

You may use our website for its intended purposes — learning about our recruiting services, focus group facility, and resources, submitting inquiries through our contact form, and applying to join our research network. You agree not to:

  • Use the website for any unlawful purpose or in violation of any applicable laws
  • Attempt to gain unauthorized access to our systems, servers, or databases
  • Use automated tools to scrape, crawl, or extract content from the website without our prior written consent
  • Submit false, misleading, or fraudulent information through any of our forms
  • Interfere with or disrupt the website's operation, security, or performance
  • Impersonate another person or misrepresent your identity or affiliation

We reserve the right to restrict or terminate access to the website for anyone who violates these terms.

Intellectual Property

All content on this website — including text, graphics, logos, images, recruiting guides, case studies, and page designs — is the property of Russell Marketing Research, Inc. or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may view and download content for your personal, non-commercial use. You may not reproduce, distribute, modify, or create derivative works from our content without our prior written permission. The Focus Crossroads and Russell Research names, logos, and related marks are trademarks of Russell Marketing Research, Inc.

Research Network Membership

By submitting an application to join our consumer panel or expert network, you agree to the following terms in addition to our Respondent Privacy Policy:

Eligibility

You must be at least 18 years of age to join our research network. By submitting a panel signup form, you confirm that you meet this requirement and that all information you provide is accurate and truthful.

Membership

Submitting an application does not guarantee membership in our research network. We review applications and reserve the right to accept or decline any application at our discretion. Membership in the research network does not guarantee invitations to participate in research studies.

Your Responsibilities

As a member of our research network, you agree to:

  • Provide accurate and up-to-date personal and professional information
  • Notify us of any changes to your contact information
  • Participate honestly and in good faith in any research studies you agree to join
  • Keep confidential any materials, concepts, products, or information shared with you during a research study
  • Not attempt to qualify for studies by misrepresenting your background, experience, or demographics

Incentives

We may offer incentives such as cash, gift cards, or sweepstakes entries to participants who qualify for and complete research studies. Incentive amounts and types vary by study and are communicated before participation begins. Incentives are offered at our discretion and are subject to the following:

  • You must complete all required portions of a study to receive the stated incentive
  • We may require your name, email address, phone number, or mailing address to deliver incentives
  • Gift card incentives are delivered through Virtual Incentives, a third-party reward service
  • You are responsible for any tax obligations that may arise from receiving incentive payments
  • Incentives may be forfeited if we determine that your participation was fraudulent or did not meet study requirements

SMS Communications

If a panel signup form offers optional SMS consent and you check that box, you agree to receive text messages from Focus Crossroads related to research study invitations and panel communications. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help. SMS consent is optional and is not a condition of joining the research network. See our Privacy Policy for more information.

Removal from the Network

We reserve the right to remove any member from our research network at any time and for any reason, including but not limited to:

  • Providing false or misleading information
  • Fraudulent participation in research studies
  • Breach of confidentiality related to research materials
  • Violation of these terms or our Respondent Privacy Policy
  • Abusive or inappropriate behavior toward our staff or other participants

You may also request to be removed from the research network at any time by contacting us.

Contact Form Submissions

Submitting an inquiry through our contact form does not create a binding agreement, contract, or client relationship. We will make reasonable efforts to respond to inquiries but do not guarantee a response or any particular outcome.

Focus Crossroads Messaging Terms and Conditions

These SMS messages are sent by Focus Crossroads. By opting in, you agree to receive customer support texts, appointment coordination and reminders, account notifications, and service updates from Focus Crossroads. Message frequency varies. Message and data rates may apply. Reply STOP to cancel. Reply HELP for help. Privacy Policy: https://focuscrossroads.com/legal/privacy/

By providing your mobile number and expressly opting in through an approved consent process, you agree to receive SMS messages from Focus Crossroads. Consent to receive SMS messages is not a condition of purchasing any goods or services. We do not send marketing or promotional messages through this messaging program.

  1. The messaging program consists of general conversational and informational messages to answer questions, provide customer support, coordinate appointments, and provide service-related updates.
  2. You can cancel the SMS service at any time. Just text STOP to the phone number from which you received messages. After you send STOP, we will send an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from this program. If you want to join again, opt in again using the same process you used originally.
  3. If you are experiencing issues with the messaging program, reply HELP for more assistance or contact us directly at info@focuscrossroads.com or 1.201.528.0220.
  4. Carriers are not liable for delayed or undelivered messages.
  5. Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on communication needs. For questions about your text or data plan, contact your wireless provider.
  6. For questions about how we handle your information, please read our Privacy Policy.

Third-Party Links

Our website may contain links to third-party websites or services. We do not control and are not responsible for the content, privacy practices, or availability of third-party sites. Inclusion of a link does not imply endorsement. Your use of third-party websites is at your own risk and subject to their respective terms and policies.

Disclaimer of Warranties

Our website and its content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. To the fullest extent permitted by law, Russell Marketing Research disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted, error-free, or free of harmful components.

Limitation of Liability

To the fullest extent permitted by law, Russell Marketing Research, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of or inability to use our website, including but not limited to loss of data, revenue, or profits, even if we have been advised of the possibility of such damages.

Indemnification

You agree to indemnify and hold harmless Russell Marketing Research, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your use of the website, your violation of these terms, or your infringement of any third-party rights.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law principles. Any disputes arising from these terms or your use of the website shall be resolved exclusively in the state or federal courts located in the State of New Jersey.

Changes to These Terms

We may update these Terms of Service from time to time. When we do, we will revise the effective date at the top of this page. Your continued use of the website after changes are posted constitutes your acceptance of the revised terms. For material changes, we will make reasonable efforts to provide notice.

Contact Us

If you have questions about these Terms of Service, please reach out:

Email: info@focuscrossroads.com
Phone: 1.201.528.0220
Mail: One Meadowlands Plaza, Ste 1001, East Rutherford, NJ 07073